Kindly keep in mind that we produce on demand. We do not stock items. Once an item is being printed, unfortunately it can not be used for any purpose. However, it’s difficult if the order received is not as our customers want actually. Thus we will support as much as possible for these cases.
|Since your order is placed||The fee charged for cancel/change of order|
|0-12 hours||– Free cancel or change order information|
|12-48 hours||– Cancel: 5 USD/item for fee
– Change size/variant: 5 USD/item for fee, non-accepted for some products
– Change shipping address: Free but not accepted for some products
|>48 hours||– Cancel: Non-accepted
– Change size/variant: 5 USD/item for fee but only accepted until it is shipped out.
– Change shipping address: free and just accepted until it is shipped out and only accepted for some products. We will contact our post office if necessary.
***Note: The fee charged for customer stated above is not included the difference between the origin price and after-change price and the customer is responsible for the fees
To submit your cancel/change order request to us,please kindly fill the form below:
ALL RETURNS/RESEND MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FILL THE FORM BELOW TO HAVE YOUR PROBLEM REVIEWED AND SOLVED
- Requests for returns, exchanges or refunds must be made within 5 days of receiving your order.
- Please keep the shipping label in case of incidents.
- Do NOT return the order by your own before contacting us via this form below first. Do NOT use the returned address on the shipping label. It’s just for shippers, NOT recipients.
- If you need resend because you fill wrong address,you need cost additional 7$
- After receiving your response via the form below, we will review and respond to you via your email address ASAP.
WE DO NOT ACCEPT RETURNS OR EXCHANGES IF
- You want a refund/return because you “changed your mind”. We print on demand and therefore we cannot accept returns with that inquiry.
- If you don’t want we resend we only refund you 50% price
- You do not use the form bellow to have your return request reviewed and approved by our team, prior to you sending your product back.
- The item(s) have been worn or washed
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and saleable condition unless the condition is our fault
- The item(s) have some redundant thread that can be cut/fixed easily.
- The item(s) were have discounted or free shipping.
- Our tags are cut, damaged in any way.
If you can not submit all form above,you can contact us through Email: [email protected] Address : 400G Treat Ave San Francisco CA 94110